FAQ's

1 

Lead Capture Scanners 

Lüp to supply hardware 

How do I power my device?

No need to worry about power with the Lüp Scanner. Our onsite team will make sure your device is kept charged throughout the event with our portable chargers. Just make sure you keep it plugged in so you can keep getting those scans!

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Do I need to bring my own iPhone/iPad?

No.  The convenience of using our devices is that you will receive a device pre-loaded & ready to go. So all you have to worry about is getting those leads. 

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Does my scanner need internet?

Lüp provides internet for your scanner. So no need to worry about using your own data.

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What do I do if there's an issue with my scanner?

Our onsite team is just a call or text away. You will be given a business card with your scanner which you can use to contact the team during the show. After the event, if you have any questions, please email us at help@lup.events

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When do I get the scanner?

Our onsite team will deliver your scanner during set-up or the morning before the show opens. They will also run you through how the scanner works.

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Do I need to lock away my scanner each night?

Please don't lock away your scanner or take it home with you. The onsite team changes the batteries & turns off all scanners when the show closes. If they can't access your scanner, there's a good chance it will run out of power.

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Does the scanner come with a stand?

Make sure you have a table or stool to place your scanner on as a floor stand is not included. Scanners are mounted so visitors can easily scan under the iPhone camera. 

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Does the scanner come a sign?

We provide a sign with the option to use “Scan to Win” or “Scan for More info”. Otherwise lots of exhibitors create their own signage to promote there specific deal or discount. Signage can increase your scan numbers as it makes visitors more aware of your scanner and what they can get out of it. 

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Lead Scanner App - Download To Your Own Devices

How do I download the app?

The app is available via the Apple and Google Play stores.  Please note that your event will only appear in your app account 2 weeks prior to the event start date.

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How many licences are included?

We include up to 3 licences in our standard package so your business can use multiple devices across the duration of the event to ensure that you never miss a lead opportunity.  Additional licences can be purchased if you need more than 3.

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How long is data stored on the app once an event finishes?

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You can continue to view data on the app for your event for 24 hours after the event finishes.  After that, you will need to log into to console.lup.events to view and download your data. 

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General Lead Scanner Questions

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What visitor details does each scan record?

As standard, you will receive; full name, email, phone number & postcode & any additional questions the organisers choose to give exhibitors access to.

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What sort of additional questions can I ask?

You can choose to ask Yes/No, multiple-choice, multi-select or free text questions. Please email your question(s) through to help@lup.events

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Do you have some example questions so I know what to ask?

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We have found a lot of exhibitors like to ask about specific products, timelines or answering a question for their competition. See some examples:
- When are you thinking of renovating? ASAP, 6 months, 1+ year
- What service are you interested in? New Home Build, Renovation, Extension
- Do you like the taste of our new product? Yes, No
- How many jellybeans are in the competition jar?

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How do I get my data?

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Data is stored within our secure cloud based portal - Console.  The account holder for your business will be sent an email prior to the event to create a unique login.  Once you have followed the link & logged in, click on the show, then the name of your device & then you can choose to download your CSV.  View out guide to Console here.

Does your scanner integrate with any CRM or EDM systems?

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The data you collect with your scanner can only be downloaded as a CSV. It is formatted so it can be easily uploaded straight away into your CRM & EDM systems. If you have any problems you may just need to alter some of the column headings to match your system.

2

Automated Post Show Email (EDM)

What is the purpose of the Email? 

Our automated post show email is a hassle free way to ensure that your first post show communication to your leads are contacted quickly while you focus on post show logistics.

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 What do these Emails contain?

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The emails are fully branded to your business and any replies will go directly to you. They include:

• Your company logo

• Your company colours / colours of your choice

• CTAs (Call to action)

• Personalised imagery

• Social media icons

• Buttons (link to an area of your website)
   

Who receives it? 

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We will send them to the leads you collected using Lüp's Lead Capture services during the event you exhibited at. We import your leads into our marketing system to send out the email on your behalf. 

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What do I need to do?

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 You provide us with your design specifications and imagery and we build the email for you. 

• You receive 4 templates to choose from 

• Fill out our "What we need from you" form so we have your design specs and imagery to start designing

• We send the email to your leads on your behalf
   

How do I find out how my EDM performed? 

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 You'll receive from us clear and insightful reporting. Get reports sent to you 6 days after your email was sent out:

• Click- through rates

• Open rates

• Receive insight to who opened the email
  and what links they clicked on

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We will also create a login to access your account on our platform. 

3

Instant SMS

Who receives it? 

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Our Instant SMS service enables you to send an automated SMS with the message of your choosing via our platform to visitors who scan at your stand.

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When is it sent? 

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Visitors will ordinarily receive the sms within two to three minutes after scanning. In the event that a visitor has recently received an SMS through the Lüp platform, they will receive the second SMS 60 minutes after the first.  

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What do you need from us?

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All we need to do is for you to send us the message that you want to include in the SMS.  The SMS can be a maximum of 160 characters (including URL and OPT OUT notification). We can shorten the URL if required. The message cannot include emojis.  

4

Post Show SMS

Who receives it? 

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Our Instant SMS service enables you to send an automated SMS with the message and at the timing of your choosing via our platform to visitors who scan at your stand.
 

When is it sent? 

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You choose the timing of the SMS send to suit your marketing and post show follow up goals and we can send variations of the SMS to different data segments if you have purchased the 1 question or 5 questions scanner option.  
 

What do you need from us?

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All we need you to do is to send the message that you would like to include to us and the timing of when you would like the message to be sent. The SMS can be a maximum of 160 characters (including URL). We can shorten the URL if required.  The message cannot include emojis.